We strive to offer excellent customer service and accept at times customer’s tape measures let them down! So, if your box needs to be exchanged or returned you have 14 days from the date of purchase to notify us. We will then arrange your refund within another 14 days. We'll let you know how to return your product via an email once you've been in touch with us but here are the basics: put it back in the plastic inner bag and back into the cardboard carton and we will arrange for the courier to collect it at a convenient time and return to us. All we ask is that you pay the cost of the return postage. Then we can re-send a more suitable size /colour and either charge the difference if there is more to pay or if less then make a refund back to you.