DELIVERY OF YOUR COOL BOX
All cool boxes and accessories will be delivered to you in a cardboard carton – instructions and your receipt will be on top of the carton in a documents enclosed pouch.
The cost of deliveries to UK mainland addresses will be calculated at checkout. We use 24 hour courier services for the majority of our shipments. If you order before midday Monday to Thursday your parcel will be out for delivery on the following day - excludes bank holidays.
For deliveries to islands, highlands & outlying areas there are additional charges which will be happy to quote to you before ordering.
We will contact you either by phone or e-mail to confirm that your order has been received and when you should expect delivery. Delivery time is down to when the van is in your area. The courier will need a signature in order to leave your coolbox order – however, if you are going to be out if you leave a signed note attached to your front door instructing the driver where to leave it – e.g in the porch or with a neighbour then they will do so. Any special delivery instructions can be detailed in the comments section of your web order.
For some destinations such as Ireland, the Scottish Islands and the Isles of Scilly a 3 day delivery is the quickest available.
For Channel Island customers we use Ship2Me, based in Portsmouth, who deliver to the Islands on a regular basis.
DELIVERY TO ROI
Orders for the Republic of Ireland will be liable for VAT and duty. This will be invoiced directly to you after your order arrives, sometimes this takes a few weeks but will definitely be coming your way!
DELIVERY OUTSIDE OF THE UK
Orders for European countries are currently on a quotation only basis and cannot be placed via our website (thank you Brexit). Please send an email to email@example.com letting us know your full shipping address and which products you would like. We will then reply with an accurate price.
We strive to offer excellent customer service and accept at times customer’s tape measures let them down! So if your box needs to be exchanged – first up just let us know. Then put it back in the plastic inner bag and back into the cardboard carton and we will arrange for the courier to collect it at a convenient time and return to us. All we ask is that you pay the cost of the return postage. Then we can re-send a more suitable size /colour and either charge the difference if there is more to pay or if less then make a refund back to you.